Honesty & Confidentiality: Beyond Compliance to Better Results

Demonstrate honesty, commitment, and loyalty to our clients and their families, to fellow employees, and to our organization.
~ The Bayada Way

Bayada Nurses is committed to providing home health care services with the highest professional, ethical, and safety standards. Carefully complying with the laws, regulations, and standards that govern our work is part of that commitment.

Our many policies and procedures are designed to help us accomplish just that. We have also created a special Compliance Program to help employees in their personal responsibility to uphold the company's commitment to its clients, employees, payors, and all who govern our work.

Client Rights
Bayada Nurses respects our clients' rights to the confidentiality of their personal health information. Our Privacy Notice describes these rights and provides information about reporting concerns and issues regarding our services.

Employee Responsibilities
All employees are expected to:

  • Act in accordance with the laws, regulations and standards that govern our work.
  • Promptly report any situation or activity that may violate the law to an immediate supervisor, the Compliance Officer, or BAYADA NURSES' toll free Compliance Hotline.
  • Help detect and deter any compliance violations by BAYADA NURSES employees or subcontractors that could potentially expose the company to civil or criminal liability and damage its financial status, business relationships, or reputation. 

Have questions or need to report an incident?
For compliance questions on a particular policy, practice, or procedure, we encourage our clients to contact the director of the office providing service for clarification. Employees should contact their supervisors for clarification. If you need further assistance, you can:

  • Call the Compliance Officer directly at 1-856-793-1799
  • Call the Compliance Hotline anonymously 1-866-665-4295

After receiving a report, the Compliance Officer will take reasonable steps to respond appropriately.

Compliance Contact Information
Anonymous Hotline: 1-866-665-4295
E-mail: hotline@bayada.com
Compliance Report Online: http://www.bayada.com/Compliance.htm
Mailing address:

BAYADA NURSES
ATTN: Compliance Officer
100 Grove Road, Suite 1
West Deptford, NJ 08066

The Compliance Program Committee
Bayada Nurse has created a companywide Compliance Program that is led by a specially appointed Compliance Officer and the Compliance Committee. This team works with many staff members to help identify and resolve compliance questions.

Current members:

Compliance Officer: Nori Fey, Esq., Director of Legal Services

Compliance Committee:

  • Mark Baiada, President
  • Tom Sibson, Chief Financial Officer
  • Steve Flannery, Director of Billing and Collections
  • Barbara Colin, Chief Nursing Officer
  • Susan Milstein, Chief Training Officer
  • Susan Ingalls, Division Director
  • Pat Mallee, Director of Skilled Visits

Additional Compliance Links
For information on the Deficit Reduction Act, office employees click here and field employees click here.

For information on the NJ Conscientious Employee Act, click here.

We want to hear from you
Listening closely to you and responding to your needs is at the heart of our work. Please don’t hesitate to contact your service office with any concerns, or use the compliance contact information above.