The BAYADA Way ®

• We believe our clients come first.

• We believe our employees are our greatest asset.

• We believe that building relationships and working together are critical to our success as a community of compassionate caregivers.

• We believe we must demonstrate honesty and integrity at all times.

• We believe in providing community service where we live and work.

• We believe it is our responsibility to strengthen the organization’s financial foundation and to support its growth.

Compassion

Key result:

Our clients and their families feel cared for and supported.

Key actions:

• Work with a spirit of universal faith, hope, and love.

• Demonstrate exceptional care and kindness to others. Be led by our hearts.

• Be respectful. Treat others the way they wish to be treated.

• Listen closely, show empathy, and respond to the needs of others.

• Be friendly. Let our smiles be seen and felt.

Excellence

Key result:

We provide home health care to our clients with the highest professional, ethical, and safety standards.

Key actions:

• Consistently demonstrate the highest level of skill, competence, and sound judgment in our work.

• Demonstrate honesty, commitment, and loyalty to our clients and their families, fellow employees, and our organization.

• Strive to provide the very best service to our clients. Set specific goals and work hard and efficiently to achieve them.

• Continuously improve our work through evaluation, education, and training.

• Recognize and reward those who set and maintain the highest standards of excellence

Reliability

Key result:

Our clients and their families can rely on us and are able to live their lives to the fullest, with a sense of well-being, dignity, and trust.

Key actions:

• Keep our commitments as promised.

• Consistently deliver expected services.

• Fulfill our clients’ needs promptly and thoroughly.

• Be creative, flexible, and determined —get the job done for our clients.

• Communicate clearly and consistently with clients and fellow employees.